Payment, Shipping and Returns Policy

Products

-All pieces are handmade in our workshops, therefore their measurements are approximate.

-Product Prices include the Greek VAT. For any other taxes and procedures that may incur in your area, please contact your local tax authority.

-The customers can customize any item by changing the quality of the material, carats and quality of stones, etc. Yet, contacting our sales department (or send an email to customercare[@]thyreosvassiliki.com) is needed to ensure that your requests can be honoured.

*Some areas have a strict policy of delivery of precious metals and stones and therefore, some items need to be customized in order to be shipped to those areas (e.g. a necklace that is made of Yellow Gold 22K has to be altered to 18K in order to be delivered).

Shipping

-We ship Worldwide via DHL, and in Greece, via ELTA and Geniki Taxydromiki. We offer free shipping in Greece.

Delivery Time

–5-10 Business Days (Greece)

–10-15 Business Days (European Union)

–15-20 Business Days (Rest of the World)

Returns

-We have a 7-day policy. This means that once a package is received, the customer has 7 days to notify us with a return request.

-For a return request to be accepted, the item must be unused and in the same condition that it was received, as well as, in the original packaging.

*The customer is responsible for all Return Shipping Costs.

*Customized Items cannot be returned

Refunds

-After the return request is accepted and once the procedure begins, the credit will automatically be applied to the customer through the original method of payment. Please keep in mind that the transaction is usually completed within a couple of days.

*We do not offer refunds for products bought via Gift Cards.

Gift Card:

-Customers can offer a gift of choice to their loved ones by using a Gift Card with an open period of time. Gift Cards are delivered via email, and customers can choose their price limit.